- Code of Conduct
- Fair Practices Code
- Loan Agreements
- Honest & Ethical Conduct
- SEC & Public Disclosure
- Governmental Compliance
- Misconduct
- DISCIPLINARY ACTION
- Violations of the Code Of Conduct
- Waivers & Amendments Of The Code
- Acknowledgement Of Receipt
- KYC – Anti Money Laundering Policy
- Grievance Redressal Policy
GRIEVANCE REDRESSAL POLICY
To view Grievance Redressal Policy , Please Download Grievance Redressal Policy
To view Appendix A – Scheme Salient Features , Please Download Appendix A – Scheme Salient Features
To view Ombudsman-Scheme , Please Download Ombudsman Scheme
Grievance Redressal Officer
Details of Nodal and Principal Nodal Officers of Magma:
Zone :Nodal officer – East & West
Based at : Kolkata
Name : Sanjay Singh
Email id:grievance_eastwest@magma.co.in
Contact Number :033 – 44087923
Areas Covered : West Bengal, Odisha, Bihar and Jharkhand , Madhya Pradesh, Rajasthan
Zone :Nodal officer – North
Based at : Delhi
Name : Mukul Agrawal
Email id:grievance_north@magma.co.in
Contact Number :0124 – 4316446
Areas Covered : Delhi, Uttar Pradesh, Uttarakhand, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Haryana
Zone :Nodal officer – South & West
Based at : Chennai
Name :V Janaki
Email id:grievance_southwest@magma.co.in
Contact Number :044 – 40625507
Areas Covered : Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Union Territory of Puducherry, Gujarat, Maharashtra, Chhattisgarh
Zone :Principal Nodal Officer
Based at : Mumbai
Name :Nisha Menon
Email id:nisha.menon@magma.co.in
Contact Number :022 – 62291114
Areas Covered : PAN India
Address and Area of Operation of NBFC Ombudsman
Centre :Chennai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Fort Glacis, Chennai 600 001
STD Code: 044 Tel No. 25395964 Fax No. 25395488
Area of Operation:Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
Centre :Mumbai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
Area of Operation:Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Centre :New Delhi
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Sansad Marg, New Delhi -110001
STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19
Area of Operation:Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
Centre :Kolkata
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899
Area of Operation:West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand