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GRIEVANCE REDRESSAL POLICY
To view Grievance Redressal Policy , Please Download Grievance Redressal Policy
To view Appendix A – Scheme Salient Features , Please Download Appendix A – Scheme Salient Features
To view Ombudsman-Scheme , Please Download Ombudsman Scheme
Grievance Redressal Officer
Details of Nodal and Principal Nodal Officers of Magma:
Zone :Nodal officer – North 1
Based at : Lucknow
Name : Kamran A Khan
Email id:grievance_north1@magma.co.in
Contact Number :0522-4092345
Areas Covered : Delhi, Uttar Pradesh, Uttarakhand
Zone :Nodal officer – North 2
Based at : Gurgaon
Name :Mukul Agrawal
Email id:grievance_north2@magma.co.in
Contact Number :0124 – 4316446
Areas Covered : Punjab, Union Territory of Chandigarh, Himachal Pradesh, Haryana & Rajasthan
Zone :South
Based at : Bangalore
Name :S Ravi
Email id:grievance_south@magma.co.in
Contact Number :080-40544168
Areas Covered : Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Union Territory of Puducherry.
Zone :West
Based at : Kolkata
Name :Sanjay Singh
Email id:grievance_west@magma.co.in
Contact Number :033 4006-0200
Areas Covered : Madhya Pradesh, Gujarat, Maharashtra.
Zone :East
Based at : Kolkata
Name :Anirban Ray
Email id:grievance_east@magma.co.in
Contact Number :033 4006-0288
Areas Covered : West Bengal, Odisha, Bihar, Chattisgarh and Jharkhand.
Zone :Principal Nodal Officer
Based at : Mumbai
Name :Nisha Menon
Email id:nisha.menon@magma.co.in
Contact Number :022-62291100
Areas Covered : PAN India.
Address and Area of Operation of NBFC Ombudsman
Centre :Chennai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Fort Glacis, Chennai 600 001
STD Code: 044 Tel No. 25395964 Fax No. 25395488
Area of Operation:Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
Centre :Mumbai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
Area of Operation:Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Centre :New Delhi
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Sansad Marg, New Delhi -110001
STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19
Area of Operation:Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
Centre :Kolkata
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899
Area of Operation:West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand
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