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We are all in the midst of an unprecedented crisis in the wake of the outbreak of COVID 19 Novel virus cases that are being detected across states. We are trying our best to keep our call centers open to serve you . However we are experiencing a surge in call volumes. We request your patience if you are trying to reach us.
We know it must be frustrating for you not to get an immediate response or to be on hold for a long period. Our sincere apologies for keeping you waiting.
Please be assured that we are trying our best to continue serving you.
We wish you, your family and friends a safe and healthy environment.
Customers should not respond to any messages or call asking for the OTP to avail the benefit of EMI Moratorium.
Thanking you and assuring our best services always.
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GRIEVANCE REDRESSAL POLICY
To view Grievance Redressal Policy , Please Download Grievance Redressal Policy
To view Appendix A – Scheme Salient Features , Please Download Appendix A – Scheme Salient Features
To view Ombudsman-Scheme , Please Download Ombudsman Scheme
Grievance Redressal Officer
Details of Nodal and Principal Nodal Officers of Magma:
Zone :Nodal officer – East & West
Based at : Kolkata
Name : Sanjay Singh
Email id:grievance_eastwest@magma.co.in
Contact Number :033-4401 7350
Areas Covered : West Bengal, Odisha, Bihar and Jharkhand , Madhya Pradesh
Zone :Nodal officer – North
Based at : Delhi
Name : Mukul Agrawal
Email id:grievance_north@magma.co.in
Contact Number :0124 – 4316446
Areas Covered : Delhi, Uttar Pradesh, Uttarakhand, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Haryana,Rajasthan
Zone :Nodal officer – South & West
Based at : Chennai
Name :V Janaki
Email id:grievance_southwest@magma.co.in
Contact Number :044 – 40625507
Areas Covered : Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Union Territory of Puducherry, Gujarat, Maharashtra, Chhattisgarh
Zone :Principal Nodal Officer
Based at : Mumbai
Name :Nisha Menon
Email id:nisha.menon@magma.co.in
Contact Number :022 – 62291114
Areas Covered : PAN India
Address and Area of Operation of NBFC Ombudsman
Centre :Chennai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Fort Glacis, Chennai 600 001
STD Code: 044 Tel No. 25395964 Fax No. 25395488
Area of Operation:Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
Centre :Mumbai
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
Area of Operation:Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Centre :New Delhi
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India Sansad Marg, New Delhi -110001
STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19
Area of Operation:Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
Centre :Kolkata
Address of the Office of NBFC Ombudsman : C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899
Area of Operation:West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand