National and Zonal Leadership Teams meet every month to discuss key business enablers. All of our employees, from our executive management team to our first-line salespeople, have mandatory field-visits. We keep our people in touch with business from the ground up.
We select only the most secure clients to invest in by using intensive, data-driven tracking to establish accountability. We are also unique in our industry for measuring and optimizing the turnaround time (or response time to our customers) from the very beginning of the loan-enquiry process.